Privacy Policy

Last updated: 8 September 2026

Homelyft respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, submit an enquiry, interact with our advertising, or use our services.

1. Information We Collect

We may collect personal information including:

Your name

Business name

Email address

Telephone number

Business location

Information about the services your business provides

Information you provide through website forms, Meta/Facebook lead forms or other enquiries

Website usage information, including device, browser and interaction data where tracking technologies are used

2. How We Use Your Information

We may use your information to:

Respond to enquiries

Contact you about Homelyft services

Arrange calls or appointments

Provide and manage our marketing services

Send service-related communications

Send marketing communications where you have consented or where otherwise permitted by law

Improve our website, advertising and services

Measure the effectiveness of our marketing campaigns

Maintain appropriate business and customer records

3. Our Lawful Basis for Processing

Under UK data protection law, we process personal information where we have an appropriate lawful basis.

Depending on the circumstances, this may include:

Consent – where you have given us permission to use your information for a particular purpose.

Contract – where processing is necessary to provide services you have requested or to take steps before entering into a contract.

Legitimate interests – where processing is reasonably necessary for operating and developing our business, provided those interests do not override your rights.

Legal obligations – where we are required to process or retain information by law.

4. Facebook and Instagram Lead Forms

Homelyft may advertise through Facebook and Instagram and use lead forms provided by Meta.

If you submit your information through one of these forms, the information you provide may be shared with Homelyft so that we can respond to your enquiry.

Meta may separately process information in accordance with its own privacy policies.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the website, understand how visitors use it and measure advertising performance.

This may include technologies such as the Meta Pixel and other analytics or advertising tools.

Where required, non-essential tracking technologies will only be used after appropriate consent has been obtained.

6. Sharing Your Information

We may use trusted third-party service providers to help operate our business, website, CRM, communications and advertising.

These may include website and CRM providers, email or SMS providers, advertising platforms and other technology providers.

We do not sell your personal information to third parties.

Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate safeguards are in place.

7. International Data Transfers

Some of the technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure it receives the protection required under applicable UK data protection law.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, responding to enquiries and meeting legal, accounting or regulatory requirements.

When information is no longer required, we will delete or securely dispose of it where appropriate.

9. Your Rights

Under UK data protection law, you may have rights including the right to:

Request access to your personal information

Ask us to correct inaccurate information

Ask us to erase your information in certain circumstances

Restrict or object to certain processing

Withdraw consent where processing is based on consent

Request transfer of your information where applicable

If you receive marketing communications from us, you can also ask us to stop sending them at any time.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet-based system can be guaranteed to be completely secure.

11. Third-Party Links

Our website may contain links to third-party websites. Homelyft is not responsible for the privacy practices of those websites, and you should review their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our services, technology or legal requirements.

The latest version will be published on this page with the updated date.

13. Contact Us

If you have questions about this Privacy Policy or would like to exercise your data protection rights, contact:

Homelyft
Website: www.homelyft.co.uk
Email: [email protected]

You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.